Thursday, May 13, 2010

IAAPA Webinar: Training New Supervisors

On Tuesday, May 18, 1 p.m. EDT, attractions human resources experts Matt Eckert of Holiday World, Matt Heller of Universal Orlando, and Shaun McKeogh of Farah Leisure will share insight about the challenges new supervisors face and what their managers need to know about preparing them for a new role. McKeogh gave In the Queue a glimpse into what webinar participants will learn.

What are the key issues for this webinar?
The key issues highlighted in the webinar include highlighting the range of challenges faced by new supervisors, peer pressure, strategies to step up to the challenges, and practical advice and support to turn challenges into opportunities.

Please share an example of a challenge that new supervisors face?
New supervisors face the daunting task of having to rise above the pressure of having to fit in with colleagues and friends who they once worked alongside but now manage. The challenges faced by the new supervisor in this situation include fear of rejection from their friends, the pressure to favor friends in decision making, a reluctance to reprimand or remind colleagues, and rejection from friends. New supervisors have often been the popular person in friendship groups and now must make decisions or deliver instructions that may make them unpopular. It takes a strong, confident, and mature person to be able to deal with these challenges all at once.

What challenges do their current managers face in training them?
Current managers face challenges in training new supervisors if no rapport is built across the generation divide. Empathy for the new supervisors’ challenges and an awareness of the language that is best going to communicate to the generation of the new supervisor will make training and mentoring most effective.

What is the most appropriate audience for this session?
The best audiences for this webinar are colleagues considering a move to management, people who have recently moved into a new supervisors positions, and managers charged with training and mentoring new supervisors.

What takeaways can participants expect from this session?
An awareness of the issues faced by new supervisors and practical advice and support in addressing common new supervisor challenges.

To register or learn more on IAAPA’s e-learning programs, click here.

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